Following the Papa John’s media fiasco, Steve Ritchie, a long-standing Papa John’s team member, was slated to become their new CEO. With the onus now on Ritchie to bolster the company’s fragile state, he felt compelled to issue a direct apology to Papa John’s consumers. Infused with sincere sentiments and calls to action, Ritchie’s letter alluded to an imminent change within the company’s culture. Before introducing the steps Papa John’s would be taking to implement said change, Ritchie was sure to express earnest contempt for racism, a controversy that Papa John’s has recently been embroiled in.
According to usatoday.com, Ritchie’s decision to deliver Papa John’s from disrepute was a savvy business move. Ritchie went on to state that Papa John’s employs individuals from all walks of life, and he intends to uphold diversity within their walls. Once he’d made his stance on discrimination patently clear, Ritchie addressed the actions they’d be taking. In the hopes of boosting morale, Ritchie is enlisting help from the senior management team. These executives will be making their rounds to various Papa John’s locations to gather feedback from employees. As an attempt to promote a team effort, Ritchie wants employees to feel valued and heard.
Hiring third-party experts to introduce inclusion practices will be President Ritchie’s next course of action. Ritchie reveals that Papa John’s is in dire need of outside help and hopes that these specialists will identify the company’s strengths and weaknesses. Upon hearing what areas need to be improved, Ritchie intends to institute prompt change. Ritchie will be shepherding this entire mission and vows to maintain transparency as alterations take shape. In fact, Ritchie wants to be held responsible for any mishaps that happen along the way. Ritchie concluded the letter by expressing his appreciation and thanked all the patrons whose loyalty never wavered. For more details about Steve Ritchie’s promotion, visit Papa John’s official website.